CPO-EA 15R – Employment and Assistance Worker

CPO-EA 15R – Employment and Assistance Worker – (124085)

Job Summary

The Team

Employment and Assistance Workers (EAWs) are an essential part of the Service Delivery Division within the Ministry of Social Development and Poverty Reduction, responsible for providing income and disability supports and services to individuals across British Columbia. EAWs may provide assistance directly in-person through the Community Services Branch, or via phone and virtual channels through the Virtual Services Branch.

The Role

EAWs work within a busy client service environment, organizing their workload and setting priorities to meet performance targets. Skilled at gathering information, EAWs connect with people who may be in crisis to accurately assess eligibility for supports and services. EAWs must also maintain compassion, composure, and clarity during difficult conversations to effectively communicate impactful decisions to the people they serve.

Qualifications

• Secondary School graduation or equivalent (GED).
• One (1) or more years experience delivering a high standard of client service in a high volume, fast paced, rapidly changing environment (in-person, via virtual technologies or over the telephone).
• One (1) or more years experience working with various computer applications including MS Word, Excel and Outlook.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Preference may be given to applicants with:

• Experience in community-based or social service roles primarily supporting clients experiencing poverty, substance use, or mental-health issues (e.g., shelter work, outreach work, harm-reduction work).
• Must be willing and able to display resilience in the face of adversity and demonstrate empathy interacting with citizens.
• Must be willing and able to use de-escalation techniques to manage some situations.

About this Position

There is currently one (1) full time permanent position available.
An eligibility list may be established for future permanent vacancies in only the locations explicitly stated on the posting.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
For information about the role of an Employment and Assistance Worker please visit the EAW Careers Page.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

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