Description
Lead transformative airport operations for Toronto Pearson as the Director of Terminal Experience and Groundside Services. This full-time role emphasizes customer-focused service and operational excellence in a dynamic environment.<br/><br/>As part of the Greater Toronto Airports Authority (GTAA), you will oversee a team of over 140 professionals dedicated to seamless airport experiences. Your leadership will drive operational resilience, safety, and innovative strategies to elevate passenger journeys. Youll also be pivotal in implementing real-time decision-making tools and optimizing service delivery for a world-class airport environment.<br/><br/>Key Responsibilities:
• Set a vision for adaptable operational excellence
• Ensure world-class safety and reliability standards
• Manage the execution of customer experience strategies
• Drive ongoing operational improvements through innovation
• Lead emergency preparedness and operational resilience initiatives<br/><br/>Requirements:
• 10+ years in airport or large-scale operations
• Proven expertise in customer experience and stakeholder engagement
• Strong analytical and decision-making skills
• Bachelor’s degree in a related field, Master’s preferred
• Transportation Security Clearance eligibility<br/><br/>Shape the future of airport operations while enhancing the passenger experience at Toronto Pearson.
