Description
Director of Operations (Process & Systems)
Turnkey Investment Properties<br/><br/>Edmonton, AB | Full-Time<br/><br/>Turnkey Investment Properties is looking for a<br/><br/>Director of Operations (Process & Systems)<br/><br/>to help build the machine behind our growth.<br/><br/>This is not a traditional construction management role. We are not looking for someone to simply keep projects moving day to day. We are looking for a hands‑on operational architect — someone who can take a founder‑led, high‑opportunity business and turn it into a highly systemized, process‑driven, scalable company.<br/><br/>You will work directly with ownership to capture what currently lives in peoples heads, turn it into clear operational systems, and build a business that runs through SOPs, checklists, workflows, scoreboards, and accountability rhythms instead of memory, improvisation, and firefighting.<br/><br/>This is a rare opportunity for the kind of operator who loves solving complex operational problems, bringing order to chaos, and creating flow in a business where execution matters.<br/><br/>What this role is really about
The mission of this role is simple:<br/><br/>Build a system-dependent company that delivers predictable results in a high-flow, low-chaos environment.<br/><br/>That means creating the operating blueprint across construction and office operations so the company can:<br/><br/>run on systems instead of tribal knowledge<br/><br/>reduce founder dependence in day‑to‑day problem solving<br/><br/>improve project flow, scheduling accuracy, and communication<br/><br/>reduce friction and stress for both site and office teams<br/><br/>create a model that can scale into new markets with consistency and control<br/><br/>You will not be managing construction in the conventional sense. You will be<br/><br/>building the machine that builds the homes .<br/><br/>What youll do
In this role, you will partner closely with the founder and team to document, simplify, and systemize the way the business operates.<br/><br/>Your responsibilities will include:<br/><br/>Mapping and documenting the full construction and office operations lifecycle<br/><br/>Building a master operational playbook with SOPs, visual checklists, and streamlined workflows<br/><br/>Translating deep founder knowledge into repeatable systems the whole team can follow<br/><br/>Standardizing core processes across field and office operations<br/><br/>Improving scheduling accuracy, coordination, and operational flow<br/><br/>Coaching team members through process adoption and continuous improvement<br/><br/>Identifying bottlenecks, friction points, and recurring failures, then fixing them at the system level<br/><br/>Building KPI dashboards and scoreboards to track execution and improvement<br/><br/>Leading regular operational reviews and bottleneck‑solving sessions<br/><br/>Evaluating tools, automation, and AI opportunities that improve efficiency and scalability<br/><br/>What success looks like
This person will be successful when the company becomes more predictable, scalable, and less reliant on constant founder intervention.<br/><br/>Winning in this role looks like:<br/><br/>a fully documented, adopted operational playbook across construction and office functions<br/><br/>clear SOPs and visual checklists that teams actually use<br/><br/>measurable improvements in workflow, coordination, and schedule reliability<br/><br/>less chaos, confusion, and reactive problem‑solving<br/><br/>stronger buy‑in from the team because the systems genuinely make work easier<br/><br/>improved operational metrics such as cycle time, budget variance, on‑time starts, or bottleneck frequency<br/><br/>an operating model that can eventually be replicated in new jurisdictions with minimal deviation<br/><br/>What kind of person will thrive here
Our ideal candidate is a<br/><br/>relentless executor with a manufacturing mindset .<br/><br/>You are likely a process engineer at heart, regardless of your title. You think in systems, flow, repeatability, efficiency, and root causes. You do not just solve todays problem — you build the system that ensures it does not happen again.<br/><br/>You may come from:<br/><br/>manufacturing<br/><br/>industrial operations<br/><br/>prefab or modular construction<br/><br/>production‑based construction<br/><br/>field operations<br/><br/>another environment where throughput, quality, standardization, and repeatability matter more than heroics<br/><br/>You are probably a strong fit if you can point to real examples where you:<br/><br/>took a messy, person‑dependent operation and turned it into a well‑oiled machine<br/><br/>personally built SOPs, visual checklists, workflows, and operating systems<br/><br/>led teams through change and got real adoption, not just compliance on paper<br/><br/>eliminated bottlenecks and improved flow with measurable results<br/><br/>reduced errors, waste, delays, or team stress<br/><br/>built systems that scaled beyond one team, site, or location<br/><br/>What we are not looking for
This role is not for:<br/><br/>a high‑level corporate manager who delegates but does not build<br/><br/>someone rooted in traditional construction thinking who cannot embrace a process‑first mindset<br/><br/>a people‑pleaser who avoids accountability<br/><br/>a theorist who can design processes on paper but cannot drive real implementation and adoption<br/><br/>Why this opportunity stands out
This role offers the chance to directly shape the future of the company.<br/><br/>You will help build the operational foundation for growth, reduce stress across the team, and create the systems that allow the business to scale into new markets. It is a high‑impact opportunity for someone who wants to leave a visible mark, work directly with ownership, and potentially grow into broader operational leadership over time.<br/><br/>This is the kind of role for someone who wants the challenge and autonomy of an entrepreneurial environment, but with an established business and real momentum behind it.<br/><br/>#J-18808-Ljbffr
