Description
Transform operational excellence at Toronto Pearson as the Director of Quality Standards and Performance Assurance with Greater Toronto Airports Authority. Lead strategic initiatives that drive data-driven decisions to enhance airport services.<br/><br/>As a vital member of GTAAs leadership team, you will spearhead the advancement of performance assurance initiatives at Toronto Pearson Airport. This senior role focuses on building high-functioning teams, managing KPIs, and ensuring accountability in operations. Emphasizing safety and continuous improvement, your leadership will leverage insights for better airport performance.<br/><br/>Key Responsibilities:
• Provide strategic direction for quality standards and performance assurance
• Establish and manage robust KPI frameworks for effectiveness
• Drive data-driven efforts for operational readiness and insights
• Build partnerships with airlines and operational stakeholders
• Lead audits and initiatives to ensure operational excellence<br/><br/>Requirements:
• Extensive senior leadership experience in performance assurance
• Proven ability to develop KPI frameworks and governance
• Significant experience in aviation and airport operations required
• Strong analytical skills for data interpretation
• Bachelors degree in relevant field; advanced degree preferred<br/><br/>Elevate airport operations by implementing high performance standards and actionable insights.
