Director, Product Management

Director, Product Management

Canada – Toronto, Ontario

Capital One Canada has been on a mission to change banking for 30 years, building relationships by making credit accessible, simple, intuitive and rewarding. We empower Canadians to succeed while fostering talent like you.

About the Team

Product Management Directors are strategic thinkers and dedicated problem‑solvers who lead product teams to drive step changes in high value outcomes for our organization and customers. You will re‑imagine how people interact with money across a portfolio of products, creating experiences that simplify and enhance customers’ lives while delivering measurable business impact.

As a leader we invest in talent, mature our management systems, and build a culture that embraces AI. Excellence requires goal setting and measurement across growth, customer experience, compliance, risk, operations and credit.

Responsibilities

• Define target customer experience and embed customer‑first thinking within the team.
• Coach the team to build product vision and strategy grounded in the end‑to‑end customer journey.
• Set key success metrics and measurable outcomes, prioritise work to maximise growth and impact across teams.
• Explore and apply domain‑relevant technology to push the boundaries of what is possible, partnering with engineering and design.
• Develop and evangelise a product vision that aligns with business goals and delivers on user needs and investment appetite.
• Balance speed to market with risk management, regulatory compliance and experimentation.
• Lead and develop a team of Product Managers – manage performance, coaching and career growth.
• Lead cross‑functional roadmapping and delivery with product, design, engineering and operations.
• Co‑ordinate with teams in Canada and the US to unlock leverage and extend impact.
• Contribute to the culture and practices of product management across Capital One Canada through tools and methodologies.
• Build and maintain strong relationships with executives, customers and partners.

Basic Qualifications

• 10+ years of Product Management experience.
• 7+ years of people‑leadership experience, specifically managing Product Managers.
• Experience creating and delivering customer‑centric, data‑driven product vision and strategy.
• Track record of delivering quantifiable results with significant business and customer impact.

Preferred Qualifications

• Experience in financial services, payments, technology or operations.
• Bachelor’s degree or above in Business, Finance, Engineering or a related field.
• Strategic and detail‑oriented, operating at both 10,000‑ft and detail levels.
• Intellectually curious, willing to explore and propose bold ideas.
• Strong communicator and influencer, able to articulate complex ideas to diverse audiences.
• Bias toward action, resilient in the face of setbacks.
• Passionate about customer experience and growth, with a desire to connect with stakeholders.
• Team player who prioritises collective success over personal recognition.

Benefits

• Hybrid work environment – 3 days in office. Flexible work‑from‑home allowance.
• Full medical coverage for you, your spouse, domestic partner and dependents.
• Up to $3,000 in mental health coverage and up to $5,000 in tuition subsidies per year.
• Support for work‑life balance, financial and emotional well‑being.
• Opportunity to work with diverse, talented teams and help shape the future of banking.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

We may use your information for automated decision making, but all hiring decisions are ultimately made by our hiring managers, business interviewers and recruitment professionals.

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