Description

Job Summary

Reporting to the Regional Director, the District Manager is responsible for all activities and sales results in the district located in the Greater Vancouver area. The District Manager will hire, train and develop management teams to achieve sales growth, ensure district-wide customer satisfaction and product quality, manage financial performance, and safety and security within the district.

Responsibilities

  • Regularly review outstanding vacancies; ensure all vacancies are filled in a timely manner at stores.
  • Hiring – Create a talent pipeline by developing and maintaining proactive staffing plans for the region; plan and coordinate hiring (pre-screening, interviewing, reference checks) through other staff for vacancies in stores within the region.
  • Training – Work with store managers to ensure all employees are adequately trained in procedures and product knowledge; ensure that the training program is utilized within the region.
  • Scheduling – Conduct reviews of scheduling to ensure labour costs do not exceed projections; complete analysis of labour reports each pay period.
  • Performance Management and appraisal – Complete annual performance evaluations of all district store managers and ensure that store managers complete evaluations of staff; address performance issues in a professional, timely manner; staff merit increases and position changes follow HR guidelines.
  • Health & Safety – Ensure store managers enforce all health and safety requirements, including use of protective devices and completion of accident reports.
  • Operational Standards – Conduct monthly store visits to ensure all stores adhere to corporate standards; monitor inventory levels, freshness tracking, and loss prevention; coordinate with Loss Prevention department on shrinkage.
  • Sales Leadership – Monitor customer service model, resolve serious customer complaints, provide feedback to senior leadership, conduct conference calls with district team, participate in regional conference calls, complete quarterly business plans, and foster a sales and profit focused environment.
  • Store and Chain Growth – Oversee district store makeovers, assist in opening/closing/relocation/makeovers of stores, ensure new stores are operational upon opening, monitor local competition, and report relevant market activity.
  • Administration – Report store deficiencies, review communications, submit reports on operations, and work on special projects.
  • Finance/Sales/Reports – Prepare expense reports, analyze financial reports, review profit and loss statements, control expenses, drive sales, and maintain vendor relations.
  • Inventory/Merchandising – Ensure inventory levels, compliance with standards, cleaning rotations, loss control, and proper use of fixtures and promotional materials; perform physical inventories.
  • Staffing and Training – Fully staff district, control payroll expenses, interview, hire, train, motivate, coach, counsel, and develop teams; schedule vacation requests; arrange travel for meetings and training.
  • Communication – Share best practices, streamline communication, ensure company directives are implemented, and participate in community events.

Qualifications

  • Strong experience in retail management, including store operations, inventory, loss prevention and finance.
  • Excellent communication, coaching and interpersonal skills.
  • Ability to travel, visit stores and attend meetings.
  • Proficiency with Word and Excel.
  • Strong time management and prioritization skills.

Experience, Education, Certifications

  • College level graduate, preferably from a Business, Retail or Marketing program.
  • Minimum 2–3 years retail chain experience at a district or multi-store management level leading 10+ stores in a large retail chain.
  • Strong retail visual merchandising skills.

Compensation

The targeted salary range for this position is $80,000–$90,000 annually, with the final offer based on market location, relevant skills, experience and internal equity.

Perks

  • Comprehensive health and dental benefits.
  • Employee Share Purchase Plan with company matching.
  • Learning and Development support tailored to you.
  • Inclusive, collaborative culture with a voice that matters.
  • Fun company events.
  • Preferred rates for car rentals, hotels, phone plans and gym discounts.
  • Generous employee discounts on products.

Equal Opportunity Statement

Pet Valu is an equal opportunity employer committed to inclusion and accessibility. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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