Description
Title – Hardware Asset Management Consultant
Duration – 6 Months (Possibility of Conversion)
Location – Toronto, ON (2 Days Onsite)
We are seeking a hands‑on to lead the installation of HAM Pro plug‑in, implementation and ongoing optimization of ServiceNow HAM Pro, from a business perspective.
You will also lead the integration with other data sources, enable governance and controls (both preventative and reactive).
Role Responsibilities Include (but are not limited to):
- You will analyze the impacts of HAM Pro plug‑in to other modules in ServiceNow,
- Understand and streamline the existing processes and workflows,
- Design the new processes leveraging features and workflows in HAM Pro.
- Building dashboards and reports in ServiceNow.
- Execute Hardware reconciliation
Must-Have Skills:
- Led the business implementation / enablement of ServiceNow HAM Pro in enterprise environments.
- Proven end to end delivery of at least one full HAM Pro implementation (design → build → test → deploy → hypercare).
- Deep knowledge of ServiceNow HAM Pro tables, data model, normalization, workflows, and reporting.
- Deep knowledge of HAM Pro impacts on other ServiceNow modules such as ITSM
- Strong knowledge with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, Qualys.
- Integration experience with procurement or finance systems (i.e. Coupa).
- Experience in design and execute hardware reconciliations.
- Hands‑on experience in managing asset classes such as servers, network devices, end user devices.
- Solid understanding of HAM lifecycle from ordering to disposal.
- Demonstrated process design (lifecycle, RACI, SOPs) to meet and align with audit and compliance requirements.
- Strong documentation and training skills.
- Analytical mindset with clear metrics and KPI orientation.
- Experience in a highly regulated industry (i.e. banking) is an asset.
- Bachelor’s degree in information systems, Computer Science, or related field (or equivalent experience).
#J-18808-Ljbffr
