Description
Job Title: (Junior) PTC Windchill Consultant
Location: Remote (Canada)
Contract Duration: 6 Months
Travel: Up to 10% (as needed)
Working Hours: US Business Hours (Central or Mountain Time Zones preferred)
Overview
We are seeking a (Junior) PTC Windchill Consultant/ PTC Windchill Support Specialist to provide comprehensive support, system administration, and business analysis for our enterprise cloud PLM (Windchill+) systems. This role will serve as the primary point of contact for system issues, user support, and business requirement analysis. The ideal candidate will possess strong PLM knowledge, technical troubleshooting skills, and excellent communication abilities to bridge technical teams and business users.
Key Responsibilities
• Technical Support:
• Provide Level 2/3 technical support for Windchill systems
• Manage support ticket queue and prioritize issues based on business impact
• Document support processes, known issues, and resolutions
• Collaborate with development teams for code-level interventions
• Ensure timely resolution of critical issues across multiple time zones
• System Administration:
• Manage user access control, license assignment, and role configuration
• Configure classification systems, attributes, and type hierarchies
• Maintain data integrity through Master Data Management (MDM) processes
• User Enablement:
• Conduct training sessions and create user guides/tutorials
• Provide one-on-one coaching for power users and new employees
• Gather feedback to improve system functionality and user experience
• Business Analysis (Preferred):
• Gather and document business requirements for system enhancements
• Translate user needs into functional specifications
• Perform gap analysis and validate implemented solutions
• Act as liaison between business stakeholders and technical teams
Required Skills & Qualifications
• Experience with enterprise application support, access management, and license administration
• Strong troubleshooting and problem-solving skills
• Excellent documentation and communication abilities
• Ability to work during US business hours (Central/Mountain time zones)
• Preferred: Experience in requirements gathering and business process analysis
