The expected base salary range for this position is $70/Hr – $80/Hr, depending on experience, skills, and internal equity.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.
For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications.
These tools are used to enhance consistency and efficiency.
All hiring decisions involve human review and are not based solely on automated processing.

Job Overview:

We are seeking an experienced Organizational Change Management (OCM) Lead to support the modernization of a legacy grant management system within a government environment.
This role will drive the people side of a large-scale transformation as the organization transitions from customized legacy systems to a standardized ServiceNow enterprise platform across multiple ministries.
The ideal candidate will have hands-on experience with ServiceNow implementations, enterprise change management, stakeholder engagement, training development, and adoption strategies within regulated or government environments.

Key Responsibilities:

Lead end-to-end organizational change management activities for a ServiceNow implementation.
Develop and execute comprehensive change management, communication, and training plans.
Conduct stakeholder impact assessments and facilitate workshops across multiple ministries.
Manage organizational resistance associated with legacy system modernization.
Develop user training materials and support end-user adoption of the new platform.
Partner with business and technical teams to translate ServiceNow functionality into user-friendly training and communications.
Track adoption metrics and measure post-go-live success.
Collaborate with cross-functional stakeholders to ensure successful organizational transition.

Required Qualifications:

Experience leading Organizational Change Management initiatives for ServiceNow implementations.
Hands-on understanding of ServiceNow functionality and workflows.
Experience supporting legacy system modernization or migration projects.
Strong stakeholder management experience across multiple business groups
Proven ability to develop and execute change management plans from impact assessment through post-go-live adoption.
Experience creating communication plans, training materials, and end-user documentation.
Experience managing organizational resistance during enterprise technology transformations.
Familiarity with enterprise platform standardization initiatives.
Experience working within regulated or government environments.

Preferred Qualifications:

Key Skills:

Organizational Change Management (OCM)
ServiceNow
Stakeholder Management
Change Impact Assessments
Training & Communication Development
Adoption & Readiness Planning
Legacy System Modernization
Government/Public Sector Experience
Workshop Facilitation
Change Resistance Management
This role is ideal for an experienced OCM professional who thrives in large-scale digital transformation initiatives and can successfully guide stakeholders through organizational change while driving adoption of enterprise technology solutions.

Organizational Change Management (OCM) Lead – Remote – saint-augustin-de-desmaures