People & Culture Associate

We’re a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands.

We work with disruptive brands, big budgets, and make crazy ideas come to life!

Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results.

Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers, we need a People & Culture Associate to support the execution of Pilothouse’s people programs, employee experience initiatives, benefits administration, people operations, reporting, and targeted recruitment support.

REQUIREMENTS

• 1-2 years of experience in recruitment, administration, coordination, talent sourcing, people operations, or another people-focused support role.
• Experience in a recruitment agency, HR coordination, administrative support, or fast-paced service environment is a strong asset.
• Exposure to HRIS, ATS, onboarding, benefits administration, employee support, reporting, or people operations is an asset but not required.
• Experience with AI tools such as Claude and ChatGPT is an asset.
• Interest in building a long-term career in People & Culture is required.
• Strong organization, follow-through, and attention to detail.
• Clear and professional written communication.
• Comfortable coordinating timelines, meetings, follow-ups, recurring workflows, and employee-facing touchpoints.
• Comfortable using or learning tools such as Google Workspace, Slack, HRIS/ATS platforms, , Indeed, and spreadsheets.
• Strong research skills and willingness to support sourcing, headhunting, and talent pooling.
• Able to work with employee and candidate information with confidentiality, care, and discretion.

ESSENTIAL QUALITIES

• Proactive, curious, and eager to learn.
• Reliable and responsive in a fast-paced, remote-first environment.
• Able to balance recurring operational work with program and project support.
• Comfortable asking questions and escalating to the Head of P&C when something is unclear or sensitive.
• Strong sense of ownership over assigned work.
• Interested in both the operational and human sides of People & Culture.
• Able to grow into expanded responsibility over time as trust, consistency, and capability are demonstrated.
• Able to bring sound judgment, discretion, and appropriate escalation when working with employee, candidate, benefits, and people-related information.

THE DAY-TO-DAY

• Support the delivery of P&C programs that strengthen employee experience, engagement, performance, and culture.
• Support program timelines, communications, participation tracking, follow-up, and administrative coordination.
• Provide targeted recruitment support, including intake scheduling, job posting, sourcing, proactive headhunting outreach, talent pooling, ATS administration, recruitment reporting, and ad spend tracking.
• Assist with engagement surveys, performance cycles, recognition initiatives, employee experience projects, policy rollouts, culture initiatives, and other P&C programs led by the Head of People & Culture.
• Support consistent, employee-facing P&C touchpoints across the employee lifecycle.
• Co-lead onboarding meetings and support new hire check-ins, benefits interactions, employee program participation, and assigned lifecycle touchpoints.
• Support accurate and timely administration of benefits and core people operations.
• Support HRIS updates, employee changes, routine P&C workflows, and benefits processes with accuracy and discretion.
• Support reliable visibility into P&C activity, employee lifecycle data, recruitment activity, and program completion.
• Maintain reporting inputs, HRIS/ATS reporting inputs, recruitment reporting, program tracking, dashboard inputs, and assigned people data.

ABOUT THE POSITION

Pilothouse is looking for a People & Culture Associate to support the execution of our people programs, employee experience initiatives, benefits administration, people operations, reporting, and targeted recruitment support.

This role ensures core people processes are coordinated, employee touchpoints are supported, and P&C priorities are executed with consistency and care.

This is designed for someone who is building foundational HR/P&C experience and will grow into the full role scope over the onboarding period as trust, capability, and business context develop.

The role is approximately 80% People & Culture support and 20% recruitment support.

This role reports to the Head of People & Culture.

ABOUT PILOTHOUSE

We are focused on building a team of hustlers who are passionate about the Direct-To-Consumer space and who are eager to learn and grow. We push each other to do awesome work and encourage team members to bring even the wildest ideas forward.

Team culture is everything at Pilothouse. We have regular check-ins to discuss industry trends and new opportunities. You’ll work with a team that has decades of marketing experience, who want to learn from you just as much as you will from them.

APPLICATION INSTRUCTIONS – friendly hint – don’t miss this part ; )

Along with your resume, please submit a cover letter and a brief explanation of why you are interested in this position.

Feel free to include an example of some of the awesome things you’ve done that make you stand out.

We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants.

BENEFITS

Perks for our online team members:

• Benefits package through Groupsource after completion of the 3 month probationary period
• Fun virtual events – we host company events to focus on fun and growth
• Casual dress
• Work from home
• Flexible work schedule

Perks for if you’re ever in town:

• Commuter friendly – we have bike storage inside our office
• Dog friendly
• Beer on tap – cold, local beer waiting for you

Compensation: $45,000 – $55,000 CAD