Description

Quality Assurance Specialist

Position Summary

The Quality Assurance (QA) Specialist is responsible for maintaining and improving the Quality Management System (QMS) to ensure compliance with FDA, ISO, and GMP requirements. This role supports quality processes, internal audits, investigations, CAPA, change control, and continuous improvement while collaborating with cross-functional teams to uphold the highest quality standards.

Main Responsibilities

  • Develop and implement Quality Assurance policies and QMS procedures;
  • Gathering and trending of quality related data;
  • Developing and implementing standards for inspection;
  • Developing a workflow for tests/department inspection;
  • Conduct quality inspections and internal audits, according to the quality plan, to ensure compliance with standards and regulations of FDA, ISO and GMP;
  • Collaborate with cross-functional teams to identify areas for improvement and implement corrective actions;
  • Manage quality control processes, including testing, calibration, and documentation;
  • Management of deviation, incidents and investigation OOS, CAPA, change control process;
  • Management of the validation plan implementation;
  • Controlling sub-contractors;
  • Handling Management review;
  • Management of the documents & archiving management system;
  • Management of the Internal audit, GMP training;
  • Customer feedback and satisfaction;
  • Leader of quality;
  • Developing plans to help the company manage waste;
  • Stay up to date with industry trends and advancements in quality assurance practices;
  • Participate in R&D committee on Quality Assurance issues’ level;

Responsibilities of the Quality Assurance Department:

  • Internal audits;
  • Responsible of NC, Complaints, OOS, CAPA, deviations, and investigation;
  • Management review;
  • Responsible of implementation of change control;
  • Quality objectives;
  • Approve or reject all procedures or specification impacting the quality of tests and services.

Qualifications

  • Bachelor’s degree in chemistry, Biochemistry, Pharmaceutical Sciences, Microbiology, or related field
  • 2–3 years of experience in QA/QC or laboratory operations (cosmetics or regulated products preferred)
  • Knowledge of cosmetic GMP, ISO standards (e.g., ISO 22716), and quality systems
  • Familiarity with SOPs, batch records, deviations, and quality documentation
  • Understanding of cosmetic regulations and compliance requirements
  • Proficiency with MS Office and quality management systems

Required Knowledge & Skills

  • Strong attention to detail and accuracy
  • Excellent organizational and time-management skills
  • Problem-solving and analytical mindset
  • Clear written and verbal communication
  • Ability to work under pressure and meet deadlines
  • Team player with high integrity and professionalism
  • Proactive and adaptable in a regulated environment
  • Fluency in English and French (spoken and written).