Description
<p>Support legal settlement inquiries remotely as a Customer Service Representative, using clear communication and strong multitasking skills. Work Monday through Friday, 8:00 AM to 5:00 PM Pacific.</p><p>This full-time customer service position supports a leader in Legal Settlements. You will answer questions about class action lawsuits, settlement details, eligibility, claim procedures, deadlines, and payment timelines. The work also includes claim-form assistance, website navigation, CRM documentation, and issue escalation.</p><h3>Key Responsibilities:</h3><ul><li>Answer inbound calls about class action lawsuits</li><li>Explain eligibility, procedures, deadlines, and payment timelines</li><li>Assist with claim forms and settlement website navigation</li><li>Document customer interactions in the CRM system</li><li>Escalate sensitive issues to supervisors or legal teams</li></ul><h3>Requirements:</h3><ul><li>High school diploma or equivalent required</li><li>Customer service experience, preferably in high-volume call environments</li><li>Excellent verbal and written communication skills</li><li>Fluent English proficiency</li><li>Microsoft Office and customer service software proficiency</li></ul><p>Apply your customer service, problem-solving, and communication skills while supporting callers with legal settlement information remotely.</p>
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