Description

We are partnering with a top-tier public sector institution in British Columbia to find a Senior Business Analyst (Salesforce) to join their team. This is a highly technical, Salesforce-focused role acting as the critical bridge between business stakeholders and development teams.

You will support a high-priority Transformation project, with long-term continuation into a broader Enterprise CRM Roadmap.

This is a permanent role, hybrid 2 -3 days in Vancouver. Compensation includes base salary, strong benefits, and pension.

What You’ll Do

  • Lead technical discovery for major systems replacement and the transformation of 130+ manual workflows.
  • Conduct robust “Fit-Gap” analyses against Salesforce capabilities, minimizing technical debt by leveraging out-of-the-box (OOTB) functionality over custom code.
  • Perform critical data gap analyses, identifying and mapping key data elements across systems (e.g., Salesforce, Workday).
  • Map out ambiguous, decentralized environments to produce data-backed artifacts like Persona Inventories and Journey Maps.
  • Plan and lead complex stakeholder workshops and “Product Discovery” sprints to drive alignment across a large number of decentralized teams.
  • Drive the technical scope of RFPs for implementation partners and manage technical traceability through User Acceptance Testing (UAT).
  • Monitor Salesforce’s tri-annual releases to proactively identify opportunities to replace legacy custom solutions with new platform capabilities.

What You Bring

  • 8+ years of deep BA experience, acting as a Lead BA on a recent, major Salesforce implementation.
  • Active Salesforce certifications an asset
  • Hands-on working experience in one or more specialized areas a must : OmniStudio, Marketing Cloud, Agentforce, and/or Data Cloud.
  • A process-first, analytical mindset with a proven ability to translate complex business logic into precise functional and system specifications.
  • Comfort working in ambiguous, cross-functional delivery teams and the confidence to appropriately challenge requirements to protect long-term platform sustainability.

Apply today to get the conversation started.