Description

Role: Techno-functional SAP CRM

Duration: ASAP to Oct 31 2026

Location: Remote

Type: Full-time Contract

Must Have: Reliability clearance or higher

Job Description:

  • Provide Level 2/Level 3 support for SAP CRM production issues, incidents, service requests, and enhancements.
  • Perform troubleshooting, root cause analysis, issue resolution, and application performance monitoring.
  • Work with business stakeholders to gather requirements, conduct fit-gap analysis, and develop solution designs.
  • Prepare functional specifications, impact assessments, and support CRM configuration aligned with business requirements.
  • Coordinate with ABAP teams on enhancements, User Exits, BAdIs, reports, forms, interfaces, and custom developments.
  • Support integrations between SAP CRM, SAP ECC/S/4HANA, and external systems, including middleware and data replication troubleshooting.
  • Participate in testing, UAT, deployments, release management, and post-production support.
  • Drive continuous improvement through process optimization, automation, documentation, and system health initiatives.

Required Skills & Experience

  • Strong SAP CRM support, configuration, and troubleshooting experience.
  • Experience managing incidents, defects, service requests, and enhancement initiatives.
  • Ability to perform fit-gap analysis, impact assessments, and functional documentation.
  • Strong stakeholder management and business communication skills.
  • Working knowledge of SAP CRM Web UI, Middleware, SAP ECC/S/4HANA integrations, IDocs, RFCs, Web Services, and interfaces.
  • Experience collaborating with ABAP developers on technical solutions and custom developments.
  • Experience troubleshooting integration, middleware, and data replication issues.