Description

Job Title: Senior Technical Program Manager (Customer & Account Experience)

Location: 100% Remote, Canada

Job Type: T4 Contract

Experience: 8+ Years

Pay Rate: CAD 60 to 70 per hour

Role Summary

We are hiring a Technical Program Manager to lead cross-functional initiatives focused on improving customer and account experiences. In this role, you’ll work closely with Product, Engineering, Architecture, and Business teams to plan, coordinate, and deliver complex technical programs while ensuring alignment with business goals and driving successful outcomes.

Key Responsibilities:

  • Lead end-to-end delivery of complex technical programs across cross-functional teams.
  • Drive customer and account experience initiatives from planning through execution.
  • Collaborate with Product, Engineering, Architecture, Design, and Business teams to define priorities and execution plans.
  • Develop and manage program roadmaps, timelines, dependencies, risks, and mitigation plans.
  • Facilitate program governance, executive reporting, and stakeholder communication.
  • Monitor program health using KPIs and provide regular status updates.
  • Identify and resolve cross-functional risks, blockers, and dependencies.
  • Balance scope, timelines, quality, and business objectives to ensure successful program delivery.
  • Continuously improve program processes and operational efficiency.

Must-Have Skills:

  • 8+ years of experience in Technical Program Management delivering complex technology programs.
  • Strong experience leading cross-functional initiatives involving Product, Engineering, and Architecture teams.
  • Solid understanding of Agile methodologies and the Software Development Life Cycle (SDLC).
  • Experience managing customer-facing or account management platform initiatives.
  • Excellent stakeholder management and executive communication skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Proven ability to manage multiple concurrent programs and competing priorities.
  • Bachelor’s degree in Computer Science, Engineering, Information Technology, Business, or a related field.

Nice-to-Have Skills:

  • Experience working in SaaS, cloud, or enterprise software environments.
  • Familiarity with CRM, customer lifecycle, customer success, or account management platforms.
  • Experience with Jira, Confluence, Smartsheet, or similar program management tools.
  • PMP, PgMP, Scrum Master, or Agile certifications are an asset.

Interested in this opportunity?

Apply now and our recruitment team will review your profile and reach out if it aligns with client requirements. We value every application and aim to respond to those closely matching the role criteria. Even if you don’t hear back this time, we encourage you to stay connected with us for future opportunities.

About Techedin

Techedin is a global IT staffing and technology services firm helping enterprises build high-performance tech teams. We support innovation at scale by connecting skilled professionals to leading companies and impactful projects. We prioritize transparency, responsiveness, and the right fit.

Equal Opportunity

At Techedin, we welcome applicants of all backgrounds, communities, and experiences. Our commitment to diversity, equity, and inclusion drives us to create hiring experiences that are open, fair, and human-first.