Description
<div><h3>Position Summary</h3>
<p>The Parts Advisor is responsible for supporting customers and service technicians by identifying, sourcing, and supplying parts and accessories. This role plays a key part in maintaining inventory accuracy, delivering exceptional customer service, and ensuring efficient day-to-day operations within the parts department.</p>
<h3>Key Responsibilities</h3>
<ul>
<li>Assist customers (in-person, phone, and email) with parts inquiries, pricing, and availability</li>
<li>Identify and source parts using catalogs, vendor systems, and internal software</li>
<li>Process parts sales transactions and maintain accurate records</li>
<li>Support Service Technicians by supplying required parts in a timely manner</li>
<li>Manage inventory including receiving, stocking, restocking, and cycle counts</li>
<li>Monitor inventory levels and place orders to maintain appropriate stock while minimizing obsolescence</li>
<li>Communicate with vendors regarding pricing, availability, and order issues</li>
<li>Evaluate pricing and verify invoices for accuracy</li>
<li>Pick, pack, and ship parts orders, including local deliveries as required</li>
<li>Provide technical guidance on parts selection, installation, and alternatives when needed</li>
<li>Resolve customer concerns related to parts availability, pricing, or quality</li>
<li>Maintain a clean, organized, and safe work environment</li>
<li>Operate equipment such as forklifts as required</li>
<li>Contribute to continuous improvement of processes and department efficiency</li>
</ul>
<h3>Qualifications & Experience</h3>
<ul>
<li>Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred)</li>
<li>Knowledge of agricultural, construction, or heavy equipment parts considered an asset</li>
<li>Strong mechanical aptitude and problem-solving skills</li>
<li>Experience with inventory systems, POS systems, and computer-based parts lookup tools</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Strong communication and customer service skills</li>
<li>Valid driver’s license required</li>
<li>Forklift certification and/or Pesticide Applicator License considered assets</li>
<li>Customer-focused with a strong attention to detail</li>
<li>Organized with effective time management skills</li>
<li>Adaptable and able to work both independently and within a team</li>
<li>Reliable with a strong work ethic</li>
<li>Ability to lift and handle parts as required</li>
</ul></div>
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