Description

ServiceNow SPM Architect/Sr Lead

Canada

6+ Months

Delivery-focused Architecture/ Senior lead responsible for implementation, configuration, and optimization of SPM solutions while managing team execution.

Key Responsibilities

  • SPM Solution architecture
  • Lead and develop SPM implementation and enhancements
  • Configure:
  • Demand Management
  • Project Portfolio Management
  • Resource & Financial Management
  • Manage team of developers and consultants
  • Handle sprint planning, delivery tracking, and quality assurance
  • Work with business stakeholders for requirement gathering
  • Ensure adherence to ServiceNow best practices and governance
  • Drive reporting, dashboards, and portfolio analytics
  • Support integrations and platform enhancements
  • Provide ongoing support and continuous improvement

Skills & Experience

  • 8–12 years experience in ServiceNow
  • Strong hands-on expertise in:
  • SPM / ITBM modules
  • Workflow configuration, Flow Designer
  • Reporting and dashboards
  • Experience with:
  • Agile delivery and sprint execution
  • Integration handling and troubleshooting
  • Exposure to multi-module ServiceNow implementations (ITSM, ITOM, etc.)

Certifications (Preferred)

  • ServiceNow CSA
  • CIS – SPM / ITBM (preferred)
  • ITIL Foundation