Description

Position Title: ServiceNow Senior Developer

Location: Onsite

Duration: Contract

Overview

Our client is seeking a highly skilled ServiceNow Senior Developer to support the implementation and enhancement of the ServiceNow CMDB and Security Operations capabilities. The successful candidate will be responsible for hands-on development, configuration, integration, scripting, testing, and platform optimization.

This role requires extensive experience with ServiceNow development, Discovery, integrations, workflow automation, and CMDB configuration.

Key Responsibilities

Phase 1: CMDB Foundation (Primary Focus)

  • Configure and optimize ServiceNow Discovery schedules.
  • Install, configure, and maintain MID Servers.
  • Configure Discovery credentials and troubleshoot connectivity issues.
  • Develop and maintain Identification and Reconciliation Rules (IRE/IRR).
  • Configure CI class structures and CMDB relationships.
  • Build CMDB dashboards, reports, and health metrics.
  • Support business service mapping activities.
  • Develop and maintain demonstration environments and proof-of-concept solutions.
  • Perform code reviews, testing, and deployment activities.

Phase 2: Security Operations Enablement

  • Configure ServiceNow Security Operations components including Vulnerability Response and Incident Response.
  • Develop integrations with vulnerability management and security monitoring tools.
  • Configure automated workflows, routing rules, notifications, and assignment groups.
  • Implement SLA monitoring and escalation processes for security incidents.
  • Support security data ingestion, normalization, and workflow automation.

Required Qualifications

  • Minimum 5+ years of hands-on ServiceNow development experience.
  • Strong experience with:
  • JavaScript
  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Flow Designer
  • IntegrationHub
  • Experience configuring and supporting:
  • ServiceNow Discovery
  • MID Servers
  • CMDB
  • Identification and Reconciliation Engine (IRE)
  • Experience developing REST and SOAP API integrations.
  • Familiarity with ServiceNow Security Operations and associated data models.
  • Experience performing unit testing, troubleshooting, and production support.

Preferred Qualifications

  • ServiceNow CSA certification.
  • ServiceNow CAD certification.
  • Experience working with CMDB and Discovery implementations.
  • Experience integrating vulnerability scanners, SIEM platforms, or cybersecurity tools.
  • Knowledge of CSDM principles and Service Mapping.
  • Experience working in enterprise-scale ServiceNow environments.

Key Deliverables

  • CMDB configurations and enhancements.
  • Discovery and MID Server implementation.
  • Dashboards, reports, and monitoring solutions.
  • Security Operations workflows and automations.
  • Third-party security tool integrations.
  • Technical documentation, testing results, and deployment packages.

Success Factors

  • Delivery of a healthy, accurate, and scalable CMDB.
  • Successful integration of security tooling with ServiceNow.
  • High-quality, maintainable code aligned with platform best practices.
  • Strong collaboration with architects, stakeholders, and operational teams.
  • Commitment to utilizing OOTB functionality wherever possible to maintain platform upgradability.