Description
Lead impactful technical services as a Technical Services Manager at Axon in Canada with 80% travel. Drive network and software solutions while enhancing customer satisfaction.<br/><br/>In this pivotal role, you will lead Fleet installations and manage third-party teams. Your position will demand a solid understanding of IP networking, strong troubleshooting skills, and the ability to deliver exceptional service experiences. You’ll coordinate closely with customers and installers to ensure seamless deployments and ongoing support.<br/><br/>Key Responsibilities:
• Lead Fleet system installations and optimize customer interactions
• Update clients and installers through regular reports
• Deploy network hardware and software solutions independently
• Provide training for technical and non-technical staff
• Create clear documentation and installation diagrams<br/><br/>Requirements:
• Strong experience in IP networking and troubleshooting
• Proven leadership in technical services or installations
• Ability to adapt to changing priorities and projects
• Background working with law enforcement agencies is valued
• Excellent communication skills for customer engagement<br/><br/>Your technical knowledge and customer focus will enhance safety and justice at Axon.
