Description

ABOUT THE FAMILY

A highly successful entrepreneur and family are seeking an exceptional travel and lifestyle professional to oversee complex global travel, luxury accommodations, concierge services, and personal logistics. The ideal candidate thrives in dynamic environments, enjoys solving difficult problems, and has a proven track record supporting principals who move quickly, expect excellence, and require white glove service. This position offers the opportunity to become a trusted partner to a highly active family while coordinating unique travel experiences and managing sophisticated logistical challenges around the world.

ABOUT THE ROLE

As the Family Travel & Lifestyle Concierge, you will act as the operational command center for all travel and lifestyle needs of the principal and family. You will coordinate highly complex domestic and international travel, often involving multiple destinations, changing schedules, private transportation, luxury accommodations, family preferences, security considerations, and last-minute adjustments. This role is equal parts luxury travel expert, logistics operator, problem solver, fixer, and trusted partner. You will build relationships with elite travel providers, luxury hospitality brands, villa operators, private aviation partners, yacht brokers, transportation providers, and concierge networks worldwide. Most importantly, you will remove friction from the family’s life and ensure every experience feels effortless.

RESPONSIBILITIES

Travel Planning & Execution

  • Design and manage complex domestic and international travel itineraries
  • Coordinate luxury accommodations, private villas, resorts, estates, and unique properties
  • Arrange private aviation, helicopter transfers, yacht charters, luxury rail, and premium ground transportation
  • Manage multi-stop family travel across multiple countries and time zones
  • Handle passports, visas, customs requirements, travel insurance, and documentation
  • Create detailed travel briefs, itineraries, and contingency plans

Lifestyle & Concierge Services

  • Secure exclusive reservations, experiences, memberships, and hard-to-access opportunities
  • Coordinate dining, entertainment, events, and private experiences
  • Manage personal requests and family logistics
  • Source trusted vendors, guides, drivers, chefs, wellness providers, and local experts
  • Arrange bespoke experiences tailored to family interests and preferences

Logistics & Problem Solving

  • Serve as the primary point of contact for all travel-related matters
  • Manage last-minute changes, cancellations, emergencies, and disruptions
  • Identify and resolve issues before they impact the family
  • Build backup plans for critical travel movements
  • Ensure every detail is coordinated across vendors and service providers

Relationship Management

  • Develop and maintain relationships with luxury hospitality groups, travel advisors, villa operators, transportation providers, and concierge partners globally
  • Negotiate preferred rates, upgrades, VIP treatment, and exclusive access
  • Become the trusted travel advisor for the family

Family Office Support

  • Coordinate with executive assistants, household staff, security personnel, and advisors
  • Manage travel budgets and approvals
  • Maintain records, preferences, loyalty programs, memberships, and travel profiles
  • Create systems that improve efficiency and execution over time

QUALIFICATIONS

  • 7+ years supporting UHNW families, founders, celebrities, athletes, or family offices
  • Extensive experience coordinating luxury international travel
  • Demonstrated ability to manage highly complex travel logistics with multiple stakeholders
  • Strong network across luxury hospitality, travel, aviation, and concierge industries
  • Proven experience handling urgent, high-pressure situations and rapid schedule changes
  • Exceptional communication skills and executive presence
  • Ability to work independently and make decisions with limited oversight
  • Availability outside traditional business hours when required
  • Experience supporting principals with demanding personalities and high expectations
  • Strong technology and AI proficiency
  • Impeccable attention to detail
  • Absolute discretion and confidentiality

PREFERRED SKILLS

  • The strongest candidates will have worked in one or more of the following environments:
  • Single Family Office
  • UHNW Family Office
  • Chief of Staff supporting a founder
  • Luxury Travel Advisor serving UHNW clients
  • Private Aviation Concierge
  • Celebrity or Athlete Management
  • Executive Assistant to a billionaire founder
  • Luxury Hospitality VIP Services
  • High-End Lifestyle Management Firm

PAY RANGE AND COMPENSATION PACKAGE

Success looks like the family never worries about travel logistics. Problems are solved before they become visible. Last-minute changes are handled seamlessly. Exceptional experiences are delivered consistently. Travel runs smoothly regardless of complexity. The principal develops complete trust in your judgment and execution.