Description

Application Support Analyst

Client: Metro Vancouver’s regional transportation authority

Duration: 6-month contract (Possible extension/Conversion to perm)

Location: New West- Hybrid 2-3 days a week with Wednesday being mandatory

Overview

We are seeking an experienced Application Support Analyst to join a fast-paced internal technology team on a 6-month contract basis. This is a Tier 2 support role focused on operational support and application issue resolution for internal business users across the organization.

This is not a Service Desk position. The successful candidate will work closely with internal stakeholders, including senior leadership and executive-level users, providing high-quality technical support and troubleshooting across Microsoft collaboration and productivity platforms.

The role will consist of approximately 80% operational support and ticket management, with 20% focused on troubleshooting and resolving application bugs and issues.

Responsibilities

  • Provide Tier 2 application support to internal users across the organization
  • Manage and respond to incoming support tickets within established SLAs
  • Troubleshoot and resolve application-related issues and escalations
  • Support Microsoft 365 technologies including Teams, SharePoint, and OneDrive
  • Assist with Power Platform support, including basic troubleshooting and user support
  • Investigate recurring issues and collaborate with technical teams on bug fixes and resolutions
  • Communicate effectively with stakeholders at all levels, including senior leadership and C-level executives
  • Document issues, resolutions, and support processes as required
  • Work collaboratively with internal IT and application teams to ensure smooth day-to-day operations

Required Skills & Experience

  • Previous experience in an Application Support or Tier 2 Support role
  • Strong experience supporting Microsoft 365 technologies, specifically:
  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Experience working within a ticketing queue / incident management environment
  • Exposure to Microsoft Power Platform support
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Comfortable supporting executive and senior-level stakeholders
  • Ability to prioritize and manage multiple support requests in a fast-paced environment

Nice to Have

  • Experience supporting enterprise applications in a corporate environment
  • Familiarity with ITIL processes or service management best practices
  • Previous experience in a Microsoft-centric environment (“MS Shop”)