We are currently looking for an ExectutiveDirector of Information Technology and Cybersecurity to join our team!
The Executive Director, Information Technology and Cyber Security leads the CarePartners’ IT department, and is responsible for the development of an Information Technology and Cybersecurity solutions roadmap including the effective planning and scheduling of activities and resources to progress deliverables. This individual is also responsible for the development, implementation and ongoing operations of digital solutions. The Executive Director will collaborate in the strategy development related to the use of digital resources for key project proposals with leadership and prospective users. They are expected to achieve departmental as well as company objectives and meeting the set timelines and budgets.
What We Offer
Competitive Salary
Comprehensive benefits package including Life Insurance
Matching RRSP contribution
Paid time off
Leadership development programs
Access to exclusive employee deals and discounts
What The Role Involves
Operations
Develops, implements and monitors annual work plan and related digital strategic priorities
Mentors, coaches and develops the IT team to ensure effective communication, teamwork and prioritization of IT initiatives to support the business
Designs and implements IT strategies and infrastructure
Well-versed in both the technical and strategic aspects of Artificial Intelligence, Robotic Process Automation, and Machine Learning
Understands relevant legal frameworks and legislation with respect to privacy and access
Oversees the management and execution of an enterprise province-wide communication and information network
Improves operational processes and supports critical business strategies by directing the implementation and maintenance of applications systems, both on-premises and cloud-based solutions
Analyzes business requirements for IT needs and systems and assesses the need for new equipment and software
Works to increase user satisfaction and ensures that service levels are achieved or exceeded
Plans, develops and implements the IT budget, obtaining competitive prices from suppliers to ensure cost effectiveness of IT infrastructure
Builds strong relationships across the company and develops a detailed understanding of opportunities and challenges to ensure transparency and collaboration
Supports the executive team in the strategic planning process including implementation and reporting
Establishes and enforces IT policies, processes, portfolio management, development standards and methodologies
Supports contract negotiation and contract reviews as appropriate for information systems and technology including telephony
Builds and maintains constructive relationships with vendors
Cybersecurity Governance, Risk and Compliance
Establishes and executes compliance to IT and cybersecurity security standards, policies and processes
Ensures information system and network security are in place and remain current, including processes to manage security threats and risks
Establishes and supports IT and Cybersecurity audits
Consistently seek opportunities to continually improve the cybersecurity awareness and conduct trainings within the organization
Creates and manages Service Level Agreements (SLAs) between each Company function and IT
Ensures IT business continuity and disaster recovery plans are established and tested regularly
Responsible for major IT and cybersecurity incident management and response
Ensures workload prioritization, new process development and implementation with adequate internal control systems, compliance with external guidelines and a focus on continuous quality improvement
Develops and reviews key performance indicators to determine productivity, quality of output, and cost of service, with an objective to continually improve results
Human Resources
Provides leadership and mentorship to staff to ensure that effective delivery of services and excellent customer service is maintained
Develops appropriate staffing plans, where staffing needs are assessed on a regular basis including supporting and initiating succession planning for IT staff
In consultation with Human Resources, completes the recruitment and selection process of staff. The recruitment and selection process include, but is not limited to advertising, interviewing, checking references and initiating letters of offer
Conducts orientation and ensures staff is effectively trained
Monitors and assesses staff performance through the completion of probationary reviews and annual performance reviews and subsequently develops areas for improvement and coaches’ staff to facilitate this improvement
Responds to staff performance concerns in a timely manner through investigation and follow-up, as required, with an appropriate Senior Management or Human Resources Representative
Internal & External Communication
Actively participates in internal and external committees and community functions (i.e. community advisory committees/boards, workshops, skill fairs)
Provides regular updates on information technology operations status and workplans as required
Business Applications
• Collaborate with business units to identify technology needs and deliver scalable solutions. • Lead the strategy, implementation, and optimization of enterprise applications • Ensure application strategy is aligned with business goals. • Manage vendor relationships and software lifecycles.
Data Analytics
• Define and execute the organization’s data strategy and governance framework • Oversee data integration, warehousing, and business intelligence platforms. • Enable data-driven decision-making through advanced analytics and reporting
IT Operations
Lead the design and support of a distributed network across Ontario ensuring alignment with industry best practices for performance, security, scalability and fault tolerance
Oversee the administration and optimization of Azure cloud services, Microsoft 365 applications and underlying IT infrastructure to ensure secure, scalable and cost-effective operations aligned with business goals and compliance requirements
Collaborate with service desk leadership to ensure alignment with ITIL and industry best practices fostering a culture of continuous improvement and delivering consistent, high-quality IT support
What You Bring
A university degree or college diploma with a focus on IT infrastructure, health informatics and/or information management
Working knowledge of EMR software technologies, Microsoft SaaS Platforms (Office 365, Azure, AWS)
Strong knowledge of cybersecurity technologies and practices, networking and VOIP technologies
Five plus (5+) years staff supervisory experience
Five plus (5+) years IT management experience
Healthcare sector experience an asset
Experience managing complex/large projects and budgets including enterprise wide technology system implementations and change management approaches
PMP and/or ITIL certification preferred
Security and cloud certifications (e.g. CISA, CISM, or CISSP) preferred
Demonstrated customer focused approach to problem solving
Supportive leadership style with an ability to mentor and develop staff
Collaborative and creative thinking to support development of innovative technology solutions aligning with strategic objectives
Excellent organizational skills with the ability to manage multiple competing priorities
Excellent communication and presentation skills with the ability to effectively communicate complex technology concepts into accessible business terminology
Valid driver’s license, own vehicle and appropriate insurance
CarePartners In Your Community
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.
Accessibility
CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.
